top of page
Writer's picture1ProudAFVet

Understanding the Military Customer: Insights from IGY6 Company


A young man wearing a U.S. Air Force t-shirt raises his right hand, joining other recruits in an enlistment ceremony. The event takes place outdoors with a crowd of spectators in the background, all witnessing this solemn moment.
New recruits take the oath of enlistment into the U.S. Air Force during an outdoor ceremony, symbolizing their commitment to serve and protect the nation.

At IGY6 Company, we understand that our military community represents a unique and valuable demographic. Serving our market requires a deep understanding of our distinct lifestyle, values, and needs. In this blog, we’ll explore the demographics and psychographics of the military market and explain why businesses must tailor their approaches to effectively reach and resonate with us.


Understanding Military Customers: Demographics and Psychographics


The military community in the United States is substantial and diverse. Currently, there are approximately 1.3 million active-duty service members and another 800,000 in the reserve forces. When including veterans, our numbers swell to over 18 million individuals, making up about 7% of the total U.S. population. We are not just sizable but also influential, with strong ties to our families and communities.


  • Age Distribution: Most active-duty personnel are between the ages of 18 and 34. However, veterans span a broader age range, with significant populations in both the 35-54 and 55+ age brackets.

  • Gender Composition: Historically male-dominated, the military has seen a steady increase in female representation. Women currently make up about 17% of active-duty members and 10% of veterans.

  • Geographic Spread: Our members and their families are located in every state, with higher concentrations in states like California, Texas, Virginia and Florida, which host major military installations.


Understanding these demographics is crucial for businesses aiming to target the military community. Knowing where your audience is located and tailoring products or services to specific age groups can significantly enhance engagement and conversion rates.


Military personnel in uniform participating in a community event, with one service member holding packages of diapers. A woman at the booth, wearing a red shirt, engages warmly with the attendees, highlighting camaraderie and support within the military community.
Supporting Our Own: Military personnel gather at a community event, emphasizing the importance of connection and mutual support within the military community.

Psychographics: The Military Mindset


Beyond the numbers, it’s essential to understand the psychographics—or the attitudes, values, and lifestyles—of military customers. This understanding helps businesses align their messaging and offerings with the deeper motivations of our community.


  1. Commitment to Duty and Honor: Our military ethos is rooted in values like honor, duty, and commitment. These values often extend into our personal lives, influencing our consumer behavior. We are likely to be loyal customers once trust is established, especially with brands that demonstrate integrity and a commitment to quality.

  2. Resilience and Adaptability: Military life is marked by frequent relocations, challenging environments, and the need for adaptability. Products and services that emphasize durability, versatility, and ease of use resonate well with us. A study found that 68% of military families value durability in the products they purchase.

  3. Strong Sense of Community: We are a tight-knit community, with strong bonds among members and our families. Word-of-mouth is incredibly powerful in our market, making it vital for businesses to foster positive customer experiences that will be shared within our community. Additionally, initiatives that support veteran causes or military families often garner strong support and brand loyalty.

  4. Financial Challenges and Savvy: Despite receiving a steady income and certain allowances, many of us, particularly those on active duty, face significant financial challenges. The pressures of a ballooning economy, frequent relocations, and the costs associated with military life can strain budgets and create financial instability. As a result, military families often need to be extremely cautious with their spending, carefully prioritizing value for money. According to a report by the National Foundation for Credit Counseling, 76% of military families are focused on finding products that offer the best value, balancing quality with affordability to stretch our dollars further.



Two United States Coast Guard members out of uniform, viewed from the back, standing together during an event. One member is holding an American flag, highlighting the unity and commitment of military personnel.
United in Service: Members of the United States Coast Guard demonstrating the strength and solidarity of the military community.


The Importance of Understanding the Military Customer


For businesses, recognizing the unique characteristics of the military market is not just about tapping into a niche—it's about making a meaningful connection with a group that holds significant purchasing power and influence.


  1. Tailored Marketing: By understanding the demographics and psychographics of the military market, companies can craft marketing messages that resonate more deeply. This might include emphasizing values like honor and service or highlighting the durability and versatility of products.

  2. Product Development: Insights into military customers' lifestyles can guide product development. For example, creating goods that withstand tough conditions or services that accommodate frequent relocations can meet the specific needs of our community.

  3. Community Engagement: Building relationships within the military community can lead to long-term brand loyalty. This can be achieved through sponsorship of military events, partnerships with veteran organizations, or simply offering military discounts and recognizing service members' contributions.


Conclusion

At IGY6 Company, we believe that understanding military customers goes beyond basic demographics. It requires a deep dive into our values, lifestyle, and needs. By doing so, businesses can not only reach this important market but also build lasting relationships based on trust and mutual respect.


In the end, the military market is more than just a demographic—it’s a community. And like any community, we thrive on connections built on understanding and shared values. By recognizing and honoring what makes us unique, businesses can better serve us and, in turn, enjoy the benefits of a loyal and engaged customer base.


Unlock Your Military Market Potential with IGY6 Company! At IGY6 Company, we’re not just committed to understanding the military community—we’re passionate about empowering you to connect with this incredible market. Let us help you discover the full potential of your military market with our expert support and insight.

Comments


Commenting has been turned off.
bottom of page